1. Order Placement & Acceptance
By placing an order on Merzom Bangladesh, you certify that all information submitted (including recipient name, delivery address, and phone number) is accurate and verifiable. An automated order confirmation will be dispatched upon receipt.
2. Pricing & Delivery Charges
All prices listed on the store are in Bangladeshi Taka (BDT) and include applicable taxes. Shipping charges are calculated based on delivery location (Inside Dhaka vs. Outside Dhaka) and total package weight.
3. Inspection & Cash on Delivery (COD)
For Cash on Delivery orders, customers are strongly encouraged to inspect the outer package and contents in the presence of the delivery agent prior to paying the final invoice amount.
4. Returns, Replacements & Refunds
If you encounter a defective, damaged, or mismatched product, you may request a return or replacement via your Customer Dashboard within 7 days of delivery as per our Return & Refund Policy.
5. Cancellation Policy
You may cancel an order before it is confirmed or dispatched by the vendor. Once dispatched, standard return procedures apply.
6. Customer Support
If you have any questions or require urgent assistance with your shipment, our dedicated support team is available via our official hotline and support email.